Exchanges & Returns

To begin a return or exchange, please go to our Return Portal

THIS APPLIES TO WEBSITE ORDERS ONLY. NOT VALID FOR IN-STORE. 

• Sale items are final sale. This includes promotions. No exceptions.

• Prices matched are ineligible for refund.

• Items received back within 14 calendar days of original fulfillment date qualify for refund.

• Items received back within 30 calendar days of original fulfillment date qualify for store credit or exchange. 

• We are unable to accept returns past 30 calendar days of original order date.

• All trunk show items are final sale.

• Items returned must be unworn, unstained, unwashed, unaltered and in perfect condition, with all tags still attached. Shoes must be in original, undamaged box.

• No returns on swimwear and underwear. Socks must be returned unopened, in original packaging.

• Any item unable to be fulfilled by Ambiance will be refunded in total. 

• Ambiance reserves the right to deny credit at its sole discretion, if any item returned does not meet its return criteria.

• For Exchanges: we must receive the item (undamaged) from the shopper before shipping out the replacement.

• Please ship returns to: Ambiance 737 Higuera St. San Luis Obispo, CA 93401

• Please note that restocking fee of $8.00 will be deducted from your refund total. This only applies to standard returns. Exchanges and returns for store credit will not include the $8.00 restocking fee.