Exchanges & Returns

RETURNS, EXCHANGES, AND REFUNDS
DOMESTIC POLICY (Continental United States + Hawaii + Alaska)

To begin a return or exchange, please go to our Return Portal

THIS APPLIES TO WEBSITE ORDERS ONLY. NOT VALID FOR IN-STORE. 

  • Sale items are final sale. This includes promotions. No exceptions.

  • Prices matched are ineligible for refund.

  • Items received back within 14 calendar days of original fulfillment date qualify for refund.

  • Items received back within 30 calendar days of original fulfillment date qualify for store credit or exchange. 

  • We are unable to accept returns past 30 calendar days of original order date.

  • All trunk show items are final sale.
  • Items returned must be unworn, unstained, unwashed, unaltered and in perfect condition, with all tags still attached. Shoes must be in original, undamaged box.

  • No returns on swimwear and underwear. Socks must be returned unopened, in original packaging.

  • Any item unable to be fulfilled by Ambiance will be refunded in total. 
  • Ambiance reserves the right to deny credit at its sole discretion, if any item returned does not meet its return criteria.

  • For Exchanges: we must receive the item (undamaged) from the shopper before shipping out the replacement.
  • Please ship returns to: Ambiance 737 Higuera St. San Luis Obispo, CA 93401

  • Please note that restocking fee of $8.00 will be deducted from your refund total. This only applies to standard returns. Exchanges and returns for store credit will not include the $8.00 restocking fee.
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