Shipping and Returns Policies



DOMESTIC POLICY (Continental United States + Hawaii + Alaska)

To begin a return or exchange, please go to our Return Portal


  • Sale items are final sale. This includes promotions. No exceptions.

  • Price matched are ineligible for refund
  • Items received back within 14 calendar days of original fulfillment date qualify for refund.

  • Items received back within 30 calendar days of original fulfillment date qualify for store credit or exchange. 

  • We are unable to accept returns past 30 calendar days of original order date.

  • All trunk show items are final sale.
  • Items returned must be unworn, unstained, unwashed, unaltered and in perfect condition, with all tags still attached. Shoes must be in original, undamaged box.

  • No returns on swimwear and underwear. Socks must be returned unopened, in original packaging.

  • Any item unable to be fulfilled by Ambiance will be refunded in total. 
  • Ambiance reserves the right to deny credit at its sole discretion, if any item returned does not meet its return criteria.

  • For Exchanges: we must receive the item (undamaged) from the shopper before shipping out the replacement.
  • Please ship returns to: Ambiance 737 Higuera St. San Luis Obispo, CA 93401

  • Please note that restocking fee of $8.00 will be deducted from your refund total. This only applies to standard returns. Exchanges and returns for store credit will not include the $8.00 restocking fee.
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  • All orders are shipped with insurance. All orders over $500 require direct signature upon delivery.

  • Should you request delivery without signature, you assume full liability for the package as soon as it is handed to the courier service.

  • Shipping charges are non-refundable. If package is refused or returned un-deliverable, all round-trip shipping costs will be deducted from credit or refund.

  • Orders $100 and over receive free shipping. All orders under $100 require standard shipping fees.
  • Options for Pick-Up apply for Paso Robles and SLO locations, we will send an email to notify you on when your order is ready for pick up in store.
  • Orders received before 3pm PST Monday - Friday will be shipped out same day. Orders received after 3pm PST on weekdays or during the weekend and holidays will not be shipped until the following business day.




  • All orders are shipped requiring direct signature upon delivery.

  • At this time, we are unable to accommodate returns on international orders. All sales are final.

  • All import duties and taxes are the buyer's responsibility.

  • Buyer assumes full liability for the package as soon as it is handed to the courier service.

  • If package is refused or returned un-deliverable, no refund or credit will be issued by Ambiance.