Frequently Asked Questions

Ambiance San Luis Obispo         
737 Higuera St.
San Luis Obispo, CA 93401  
(805) 540-3380 

     
Ambiance Paso Robles 
1301 Park St.
Paso Robles, CA 93446
(805) 296-3331

All orders are shipped with insurance. All orders over $500 require direct signature upon delivery.

Should you request delivery without signature, you assume full liability for the package as soon as it is handed to the courier service.

Shipping charges are non-refundable. If package is refused or returned un-deliverable, all round-trip shipping costs will be deducted from credit or refund.

Orders $100 and over receive free shipping. All orders under $100 require standard shipping fees.Options for Pick-Up apply for Paso Robles and SLO locations, we will send an email to notify you on when your order is ready for pick up in store.

Orders received before 3pm PST Monday - Friday will be shipped out same day. Orders received after 3pm PST on weekdays or during the weekend and holidays will not be shipped until the following business day.

Returns & Exchanges:

We must receive the item (undamaged) from the shopper before shipping out the replacement.Please note that restocking fee of $8.00 will be deducted from your refund total. This only applies to standard returns. Exchanges and returns for store credit will not include the $8.00 restocking fee. To begin a return or exchange, please go to our Return Portal

Shipping charges are non-refundable. If package is refused or returned un-deliverable, all round-trip shipping costs will be deducted from credit or refund.

Orders $100 and over receive free shipping. All orders under $100 require standard shipping fees.Options for Pick-Up apply for Paso Robles and SLO locations, we will send an email to notify you on when your order is ready for pick up in store.

Orders received before 3pm PST Monday - Friday will be shipped out same day. Orders received after 3pm PST on weekdays or during the weekend and holidays will not be shipped until the following business day.

INTERNATIONAL POLICY

All orders are shipped requiring direct signature upon delivery.

At this time, we are unable to accommodate returns on international orders. All sales are final.

All import duties and taxes are the buyer's responsibility.

Buyer assumes full liability for the package as soon as it is handed to the courier service.

If package is refused or returned un-deliverable, no refund or credit will be issued by Ambiance.

There are so many way to team up with one of our amazing stylists!

You can email us at info@shopambiance.com

Follow us at @shopambiance or @ambiancepaso and chat with stylists via DM. (p.s. we do try-on hauls of new arrivals daily!)

You can reach out to us directly about a specific stylist you'd like to work with and we can get you her phone number and make the introduction :)

Yes! You can purchase an online gift card or an in-store giftcard.

Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click.

Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers.

Here's how it works:

1. See your installments and choose Afterpay as your payment method.

2. Make the first of 4 payments now. Pay the rest over 6 weeks.

Click here to learn more about Afterpay

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